HTC EVO V 4G Mobile Phone Plum | Virgin Mobile

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Product Description

Stay in touch with this Virgin Mobile HTC EVO V mobile phone that features 4G speed for fast data transfer and Bluetooth technology for simple connection to compatible devices. The 3D capability offers immersive visuals.

HTC EVO V 4G Mobile Phone Plum | Virgin Mobile Review

Needing warranty service and "repaired" after only 2 months of use, this $300 phone is unusable on my cell phone provider's network!

I bought my first HTC phone in August and by the end of September, it was frozen on the home screen and would not turn off. Calling for support, I was told to remove the battery and that it would need repair. When I received the phone back in the mail, there were no details about the repair and no instructions. Now, the phone had to be reactivated, but that process failed even though I tried numerous times. Unbeknownst to me, the motherboard was replaced in the phone and the device now had a new MEID/serial number, which was not in the . Six months later, the company still has not gotten around to putting that new number in their network database so that I can activate it.

I wasted $300 on HTC for a phone that has no possibility of ever working again because of a technicality in their limited warranty repair service. HTC handed off this disaster to me with the claim that they took care of their responsibility to the buyer under warranty -- though, obviously their policy of repair with new MEID is responsible.

This is not a one-time thing or a rant from me, one unsatisfied customer. Numerous of their CSRs have told me this is a very common problem they get phone calls about every day. They refuse to send me a phone which can be activated right away.

Thus, I will never, ever buy another HTC phone (for instance, I had to buy yet another phone to be able to have service again and though an HTC phone was at a lower sales price, I chose to get a Samsung instead of throwing my money away with HTC). I would never and will never recommend an HTC phone simply based on my experience with their customer service, which was of no service whatsoever.

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