HP Pavilion dv6-6108us 15.6" Entertainment Notebook (AMD Quad-Core A6-3400M Accelerated Processor, 4 GB RAM, 640 GB Hard Drive, SuperMulti DVD Burner, Windows 7 Home Premium 64-bit)

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Product Feature

• 2.3GHz/1.4GHz VISION A6 Technology from AMD with AMD Quad-Core A6-3400M accelerated processor
• 4GB DDR3 system memory (1 DIMM)
• AMD Radeon HD 6520G Discrete-Class graphics card
• SuperMulti DVD Burner
• 15.6" diagonal High-Definition HP BrightView LED Display (1366 x 768)

Product Description

High-performance AMD Quad-Core A6 processor. Offers extra power to handle today's complex software. Great for multi-tasking, too. Features accelerated performance with peak speeds up to 2.3GHz (normally 1.4GHz). � Extra-large 4GB memory lets you run your most demanding programs. � 640GB hard drive holds thousands of songs, photos and documents. � Wireless-N (802.11n) for high-performance, cable-free networking. Lets you access wireless networks to share files, surf the Web and exchange email. Fully compatible with 802.11b/g as well. Wired networking is supported, too. � 15.6" diagonal LED-backlit BrightView display. LED backlighting permits a thinner and more energy-efficient screen. �Plays and burns CDs and DVDs. •Memory card reader for fast, easy photo transfers. Transfer your digital photos, music and other files from Secure Digital (SD) and MultiMediaCard (MMC) memory cards. � �HDMI port lets you view videos and photos on your HDTV. (HDMI cable sold separately.) � �USB 3.0 port allows transfers up to 10 times faster than USB 2.0. Also compatible with USB 2.0 devices. � Built-in HD webcam and microphone let you keep in touch with others via video and voice messaging. �Integrated numeric keypad speeds data entry and calculations. � �Provides up to 5.3 hours of battery life on a single charge. ��Microsoft � Windows� 7 Home Premium 64-bit. The newest version of Windows makes everyday tasks simple.

HP Pavilion dv6-6108us 15.6" Entertainment Notebook (AMD Quad-Core A6-3400M Accelerated Processor, 4 GB RAM, 640 GB Hard Drive, SuperMulti DVD Burner, Windows 7 Home Premium 64-bit) Review

I bought this computer for Chistmas 2011. HP is a big name, and the computer has great features, so I thought that it would be a good investment. It's August 2012, and I've had problem after problem with this machine. Let me preface this by saying that I've had an anti-virus program downloaded since day one, and I use the computer mainly for email, word processing and Youtube. Here are some problems that I've been having:

1) The computer freezes with no warning, the picture fragments and then I get a blue error message stating that there was an issue with the Display Driver. This has happened at least 12 times, and it happens completely out of the blue. I've contacted customer support on at least 5 separate occasions about this, and they never come up with a solution. They go through the same steps that didn't work on previous calls (even though I tell them that I've already gone through those steps).

2) I had HP send me a replacement hard drive because a service rep. told me that this would solve the blue screen issue. It didn't...

3) Here's another big issue: THE CUSTOMER SUPPORT. Their english skills are hit or miss. I'm a pretty patient guy, but I've spoken to tech's who I literally couldn't understand. I had to hang up and call back. When you finally do find someone who you can talk with, they usually don't know how to help you. When you tell them that you've already tried what they're suggesting, they just ask you to try it again. Here's what REALLY makes me angry: if you ask them enough questions that they don't know how to answer, they put you on hold and hang up. No, it's not a one-time thing. It's happened to me 4 times. I know that HP automatically disconnects calls after 30 minutes, but this is separate. The rep. literally hands up if he/she can't figure out what to do. The last time, I decided that I'd had enough. I'll keep this computer for the rest of the year, but after this unprofessional treatment, I'll NEVER EVEN CONSIDER buying another HP product.

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